Compliance & Client Relationship Consultant
Location: Carlisle (office based)
Salary: Commission-based contract with significant earning potential
Contract: Permanent, self-employed consultancy basis
Hours: Monday-Friday, 8.30am-5pm (flexibility required)

Premier Recruitment Group are delighted to be supporting a successful and fast-growing SME with the recruitment of a Compliance & Client Relationship Consultant. This is a fantastic opportunity for a driven and energetic individual who thrives in a dynamic, fast-paced environment and is motivated by delivering exceptional client outcomes.

This is not your typical 9-5 role. We are seeking someone with the resilience, enthusiasm and commitment to work in a high-performing team where effort and results are rewarded.

The Role:

• Deliver an exceptional client experience through regular, proactive communication via phone, email and SMS.
• Manage compliance documentation, ensuring accuracy and efficiency when liaising with clients and third parties.
• Respond rapidly to all incoming communications and requests, maintaining momentum on client applications.
• Liaise with external organisations to drive applications forward and ensure KPIs are consistently achieved.
• Contact all new client leads within 60 seconds of submission.
• Update and maintain spreadsheets and CRM records with accuracy and speed.
• Handle complex and sometimes difficult client calls with professionalism and empathy.
• Consistently follow internal procedures (SOPs) both on and off calls.

The Person:

We are less concerned about previous industry knowledge and more focused on finding the right personality fit. Training, including up-to-date sales techniques, will be provided for the right individual.

You will need to demonstrate:

• High energy and authenticity – naturally enthusiastic, resilient and genuine.
• Positive mindset and strong personality – able to bring optimism into every client interaction.
• High empathy for clients – with a willingness to go above and beyond to help.
• A ‘no complaints, get stuck in’ attitude – thrives when things don’t go to plan and is not fazed by challenges.
• Radical candour – confident yet empathetic communication, even when delivering difficult messages.
• Strong work ethic – dedication to see tasks through and achieve results.
• Solid administration and telephone customer service background.
• Confident use of Microsoft Office, CRM systems and spreadsheets (Excel/Google).

Why Apply?

• Join a friendly, close-knit and ambitious team with a strong vision for growth.
• Enjoy a commission-based structure where performance directly drives earning potential.
• Significant career development opportunity, including future potential for profit-share as the business grows.
• Be part of an organisation committed to helping UK households access grant-funded home energy retrofit installations – a role with real purpose.

Important to note: This role is not suited to candidates looking for a steady-paced, fixed-hours office role. We are looking for career-driven, high-energy individuals who thrive in a demanding but rewarding environment.

If this role is of interest, please contact Kirsty Cutts on 07737 865 614.

INDDART